Contact Us
We're here to help. Whether you're a retailer looking to place your first order, a brand interested in listing on our platform, or you just have a question — reach out and we'll get back to you.
The fastest way to reach us is by email. We typically respond within one business day.
For Retailers
Interested in ordering wholesale products for your store? TradeCraft is currently serving independent retailers, cafes, boutiques, pet stores, and wellness shops across Cape Town. If you'd like access to our platform, you can apply directly.
For Brands
We partner with independent South African brands in specialty coffee, natural skincare, premium pet food, and related categories. If your brand is a good fit, we'd love to hear from you. Our onboarding process is straightforward — apply and we'll be in touch.
Location
TradeCraft is based in Cape Town, South Africa. We serve the greater Western Cape area and are expanding our delivery network to reach more retailers across the region.
Frequently Asked Questions
How do I get started as a retailer?
Submit a request through our access request page. Once approved, you can browse brands, add products to your cart, and place your first wholesale order.
Is there a minimum order?
Yes. The platform-wide minimum order is R1,500. Individual brands may also have their own minimum order quantities. All minimums are clearly displayed when you browse and at checkout.
How does delivery work?
Delivery is coordinated through the platform. Once your order is confirmed by the brand, they prepare and dispatch it. You can track the status of every order from your dashboard.