Privacy Policy
Last updated: March 2026
TradeCraft ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our wholesale ordering platform at trytradecraft.co.za. This policy is aligned with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
1. Information We Collect
We collect the following types of personal information:
- Account information: Your name, email address, phone number, and business details when you register for an account.
- Business information: Store name, business address, business type, and any documentation provided during onboarding.
- Order information: Products ordered, order history, delivery addresses, and payment records.
- Usage data: Pages visited, features used, device information, and browser type, collected through analytics tools.
- Communication data: Messages, support enquiries, and feedback you send to us.
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling wholesale orders
- Managing your account and verifying your business
- Communicating with you about orders, platform updates, and support
- Improving our platform, features, and user experience
- Analysing usage patterns to optimise performance
- Complying with legal obligations
3. Data Storage and Security
Your data is stored securely using Supabase, a cloud database platform with enterprise-grade security. All data is encrypted in transit (TLS) and at rest. We implement row-level security policies to ensure users can only access their own data. Our application is hosted on Vercel with HTTPS enforced on all connections.
4. Cookies and Analytics
We use PostHog for product analytics to understand how our platform is used and to improve the experience. PostHog may set cookies or use local storage to track sessions. This data is anonymised and used solely for platform improvement. We do not use this data for advertising.
5. Third-Party Services
We share data with the following third-party services, strictly as needed to operate the platform:
- Supabase: Database hosting, authentication, and file storage
- Vercel: Application hosting and content delivery
- PostHog: Product analytics
- Google Maps: Business address verification during onboarding
We do not sell your personal information to any third party. Data is only shared with service providers necessary for operating the platform, and all providers are bound by their own privacy and data protection obligations.
6. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent for data processing
- Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us at hello@trytradecraft.co.za.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete your personal information within a reasonable period, except where retention is required by law or for legitimate business purposes such as maintaining order records.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: hello@trytradecraft.co.za
Location: Cape Town, South Africa